Pittsburgh Learns How to Govern Its Data
Insights from Heidi Norman, Chief Information Officer and Director of the Department of Innovation & Performance, city of Pittsburgh In late 2019, Pittsburgh, seeking to distinguish itself from...
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Why Modernization Means More Than You Think
Although outdated technology is a problem in itself, modernization will have limited benefit if technology is the primary focus. Instead, agencies need to think in terms of three tiers: people,...
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Navigating the Era of Emerging Technologies: a Roadmap for Government...
In today’s rapidly evolving technological landscape, government leaders face the challenge of embracing emerging technologies while staying focused on their mission and core outcomes. This article...
View ArticleHabit #4: Make Good Choices
What Are Good Productivity Choices? Good choices help you head off — or recover from — efforts that may be intended to enhance productivity…but don’t. It’s not a matter of good tools and bad tools;...
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Cultivating Change Resilience Within Government Teams: Strategies and...
Change is inevitable, and in the fast-evolving landscape of the 21st century, it’s the only constant. For government organizations, the idea that policies, practices and technology is the only...
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Change Is Hard — Which Is Why We Need to Find Better Ways to Solve Problems
Crisis is when the future is viewed as being in flux, causing people to feel they don’t understand where the future is headed. In a crisis, someone will lead everyone to a change. Change management is...
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Caution, Change Leaders! Beware of Catch Phrases
Not these words, please! Let me start with what is consistently proven to be untrue: that to create change in an organization, leaders must “get buy-in” and “overcome resistance” in order to “drive...
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Anatomy of a Message … or: What to Say During Times of Change?
Akey job for any leader is to be able to talk about change. This is true for a leader at any level — from C-Suite executives to front line supervisors. It can be hard to do and, granted, some leaders...
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The Importance of Looking Up
I once had a Wheaton terrier named Bayker. He remained a puppy his whole life. He’d be in the backyard, and I’d look out the kitchen window and watch as he raced delightedly back and forth across the...
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One Way to Mitigate Resistance to Change? Ask, Don’t Tell!
True story: I was at a meeting with a team made up of senior executives seated around a conference table. They were discussing the various screens and fields a user would click through to enter data...
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